Help Section
To help further our customer service, we have provided answers to many of your questions.
If you do not see an answer to your question in the list below, please feel free to contact us at Tel: (+66 2)208-0231 & (+66 2)208-0232 or e-mail us at mamavenus@mamavenus.com
1) How can I contact you
Please see our "contact us" page
2) How do I order
Please see our “How to Order ”page.
3) Made- to- order design or Custom orders
At mamavenus, we offer customization on various range of jewelry displayed on our site. All designs can be made by 14K, 18 K, yellow, white or rose gold. The setting can be changed according to your satisfaction.
To see the design and price of custom orders, please contact “Customer service of Venus Gems”
Tel: (+66 2)208-0231 & (+66 2)208-0232
Fax:(+66 2)254-1728
E-mail: mamavenus@mamavenus.com
4) Adjust ring size
We offer as many sizes as possible for all the rings and bands without any charge when you purchase the order with us.
To find the appropriate ring size for yourself, please contact “Customer service of Venus Gems”
5)Shipping
Mamavenus ships all over the world at a flat rate of only $ 70 per shipment.
We insure all the packages for the full amount. Shipping time slightly depends on the destination. However, all the shipments usually take 3-5 business days depend on the Customs Clearance after shipping from mamavenus.
For tax and duties, if there is any Customs Tax or Duties involved, international customers are responsible for that. Your Customs Agency will inform you regarding any Duties for clearance.
6)Safe shopping guarantee
Mamavenus is committed to customer satisfaction and wants to provide the most enjoyable and risk free shopping experience. Once you place you order with us, you will receive an order confirmation by email or by call to inform your order number.
We provide life-time and 100% guarantee for customer satisfaction on all of our products. The goods will be shipped from mamavenus with the certificate to assure that all goods are matched with the superior quality and meet the world standard.
However, if you are in any way unhappy with your item, we will gladly exchange it for an item of equal or lesser value within thirty days in its origin condition. To get more information, please contact our customer service.
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